Delivery & Returns

Returning Goods

We now ship to all the countries and territories listed.  Please see our revised Tariffs and delivery times for individual countries as below.  These delivery times are approximate and cannot be guaranteed.

You must be available to receive delivery of your goods, and it is your responsibility to liaise with the courier to arrange re-delivery if necessary.

Please note that should you be unable to accept delivery of your goods and they are returned to us, we will charge an administration fee to reship the goods.  We will not automatically refund the costs of non-delivered items. 

We now offer free delivery in the UK on a tracked 24/48 hour service with Royal Mail and special delivery for guaranteed next day for £9.95 if you order before 3pm.

You will receive a dispatch note with tracking details to enable you to keep track of your delivery

You will have to be present for the delivery and sign to accept the parcel.

Returning Goods

This Part sets out the terms which govern your right to return any Goods that you do not want to keep.

You can, 7days of receiving Goods from us, cancel your contract and return any Goods to us.

You must then, within 7 days  of receiving the Goods, return the Goods to us by sending them in a securely wrapped parcel to Gerard Darel 159 High Street, Guildford, GU1 3AJ at your own cost . Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged with the attached label. We will refund to the payment card the price paid for the Goods returned.

Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email info@maboutique.co.uk that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us in the manner specified in the above paragraph.

Nothing under these terms and conditions affects your statutory rights.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises equipment.

We warrant to you that any Goods purchased from us through our Website are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence;

(b) Under section 2(3) of the Consumer Protection Act 1987;

(c) For fraud or fraudulent misrepresentation; or

(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.

You and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes for customers in England, and the Scottish courts for customers in Scotland. For all other customers unless as a matter of law you are entitled to bring or defend an action as a consumer in your country of domicile, you and we submit to the exclusive jurisdiction of the English Courts.